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Privacy Policy

Effective date: 19 October 2025

Entity: Windozy UPVC Company ("Windozy", "we", "our", or "us")

Website: https://www.windozy.com (the "Website")

Contact: enquiry@windozy.com | +91 8095959333

Summary: This Privacy Policy explains what personal information we collect, how we use it, the choices you have, and how we keep it safe. By visiting or using our Website, products, or services, you agree to this Policy and our Terms of Use.


1) Scope & Acceptance

By accessing or using the Website or communicating with us through any electronic medium (including Email, SMS, WhatsApp, our Website forms, or Phone), you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Website.

This Privacy Policy is incorporated by reference into our Terms of Use.

2) Information We Collect

We may collect the following categories of information:

2.1 Information you provide directly

  • Identity & contact data: name, email address, phone number, postal address. Account data: login credentials (if you create a user account), profile details, communication preferences.
  • Orders & billing: billing/shipping addresses, order history, invoices, payment instrument details (handled via secure payment processors), GST details where applicable. Communications: queries, feedback, support requests, emails, messages, and any attachments you send us.
  • Contests & promotions: information submitted to participate (e.g., entries, winners’ details) and your preferences/consents.
  • Careers: resume/CV, cover letters, employment history, education, references, and any information you choose to submit when applying for a job (see Careers Privacy Statement below).

This Privacy Policy is incorporated by reference into our Terms of Use.


2.2 Information collected automatically

  • Usage data: pages viewed, links clicked, time spent, referring pages/URLs.
  • Device & technical data: IP address, browser type/version, operating system, device identifiers.
  • Cookies and similar technologies: small files placed on your device to enable core site features, analytics, and (where applicable) advertising. See Cookies below.

2.3 Information from third parties

  • Service providers: payment gateways, logistics partners, analytics providers, marketing platforms, customer support tools.
  • Public/enterprise sources: where permissible by law (e.g., to verify identity or prevent fraud)

3) How We Use Your Information

We process personal information for the following purposes: - Provide and improve services: process orders, deliver products, manage accounts, provide support, and customize your experience. - Payments & transactions: enable secure payments via third‑party payment gateways, and maintain accurate records. - Communications: send service messages (e.g., order confirmations, delivery updates), respond to queries, and send marketing communications in accordance with your preferences and applicable law. - Personalization: recommend products, content, and offers we believe may interest you. - Security & fraud prevention: detect, investigate, and prevent fraudulent or illegal activities, unauthorized access, and misuse of services. - Compliance: meet legal obligations, enforce our Terms of Use, and protect our rights, users, and the public. - Research & analytics: understand usage patterns to improve performance, features, and user experience. - Contests & promotions: administer campaigns, notify winners, and— where you consent—send related offers.

Where required by law, we rely on your consent (e.g., for certain marketing), our contractual necessity (to fulfill your order), our legitimate interests (e.g., site security, analytics), and/or legal obligations.

4) Sharing Your Information

We may share personal information in the following circumstances: - Within the Windozy group: with our affiliates and subsidiaries for uses consistent with this Policy (you may opt out of marketing at any time). - With service providers: trusted vendors who perform services for us (e.g., payment processing, order fulfillment, IT/hosting, analytics, customer support, marketing). These parties are bound by contractual obligations to protect your information and use it only on our instructions. - Legal & safety: when required by law, subpoena, or similar legal process; to enforce our Terms of Use; to protect our rights, property, or safety, or that of our users or the public. - Business transfers: as part of a merger, acquisition, financing, or sale of assets. The receiving party will be required to honor protections substantially similar to those described here.

We do not sell your personal information. We do not share personal information with third parties for their independent marketing without your explicit consent.

5) Your Choices & Rights

Depending on applicable law, you may have rights to access, correct, update, or delete your personal information, to object to or restrict certain processing, and to withdraw consent for processing where consent is the legal basis.

  • Email preferences: You can unsubscribe from marketing emails using the link in the email or by contacting us at enquiry@windozy.com.
  • Account: If you have an account, you may update certain details in your account settings or request changes via support.
  • Data requests: To exercise your rights, contact us at enquiry@windozy.com. We may verify your identity before responding.

6) Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, to comply with legal, tax, or regulatory requirements, to resolve disputes, and to enforce agreements. When no longer needed, we will delete or anonymize data in accordance with our retention schedules and applicable laws.

7) Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. Despite our efforts, no method of transmission or storage is 100% secure.

Whenever you access or change account information, we use industry‑standard technologies to help protect it. If you suspect any security issue, please contact us immediately at enquiry@windozy.com.

8) Children’s Privacy

Our Website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent/guardian and believe your child has provided us information, please contact us to request deletion.

9) Cookies & Similar Technologies

We use cookies and similar technologies to: - Enable core site functionality (e.g., cart, session management) - Conduct analytics to improve performance and content - (Where applicable) deliver or measure marketing. You can manage cookies via your browser settings. Disabling certain cookies may affect site functionality. We do not use cookies to personally identify visitors unless combined with information you voluntarily provide.

10) International Transfers

Your information may be processed and stored in jurisdictions outside your state or country. Where required by law, we implement appropriate safeguards for such transfers

11) Third‑Party Links & Services

Our Website may contain links to third‑party websites or services not operated by Windozy. We are not responsible for the privacy practices of those third parties. We recommend you review their privacy policies.

12) Consent to Electronic Communications

By interacting with Windozy via Email, SMS, WhatsApp, our Website, or Phone, you consent to receiving communications (including service and marketing communications) from us and our affiliates. You may opt out of marketing communications at any time (see Your Choices & Rights above).

13) Legal Bases & Compliance (India)

We process personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000 and rules thereunder, and—where applicable—other data protection laws (e.g., the Digital Personal Data Protection Act, 2023 (DPDP Act) once fully in force). Where required, we will provide additional notices and obtain consents.

  • Grievance Officer (India): [Appoint a Grievance Officer per the IT Rules, 2021. Insert details below and update your website and policy accordingly.]
  • Name: [Full Name]
  • Email: [Grievance‑Officer Email]
  • Address/Contact: [Postal address and phone]

Until a Grievance Officer is appointed, please write to enquiry@windozy.com for any concerns

14) Careers Privacy Statement

Windozy and its affiliates are committed to respecting candidate privacy. When you create a Job Profile or apply for a role via our Careers page or other channels, we collect and process the personal information you submit (e.g., name, contact details, resume/CV, education, work history, skills, references). We use this information to evaluate your qualifications, contact you, and manage recruitment processes.

  • Background verification: By applying, you authorize us and/or authorized agents to conduct background checks (as permitted by law), including employment verification, reference checks, education verification, criminal checks, and other relevant verifications.
  • Vendors & group companies: We may share candidate information with service providers (e.g., recruitment platforms, background‑check vendors) and with our group companies, including in other countries. We require recipients to protect your information and use it only for recruitment purposes.
  • Accuracy: You represent that the information you submit is accurate and complete to the best of your knowledge. Providing false information may result in rejection or termination of employment.
  • Access & updates: You may request access, correction, or deletion of your candidate data by contacting enquiry@windozy.com. We may retain certain records as required by law or for legitimate business purposes.

15) Modifications to this Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page with an updated "Effective date". Please review periodically.

16) Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact:

  • Windozy UPVC Company
  • Email: enquiry@windozy.com
  • Phone: +91 8095959333

(You may also write to our Grievance Officer once appointed; see Section 13.)